Looking for tourism in East Belgium? → ostbelgien.eu · info@ostbelgien.eu

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Privacy

Only the German version of this text is binding; this is a translation. German version

This statement applies to ostbelgien.be. The controller is Euregio.Net AG, Zur Holzwarche 27, B-4761 Büllingen, [email protected]. The privacy statement of Euregio.Net AG applies in addition.

In brief

  • No cookies for visitors, no tracking, no advertising, no analytics services.
  • Our access logs store IP addresses only in shortened form (last part set to 0).
  • We use data from forms only for your request and do not pass it on for advertising purposes.

When you visit the website

Our server logs every page view: time, shortened IP address, requested address, status code, referrer and browser identifier. Purpose: operation, security and troubleshooting (legitimate interest, Art. 6(1)(f) GDPR). The logs are deleted after 400 days at the latest. A technical error log contains no personal data.

The website is delivered via Cloudflare (protection against attacks, faster delivery). Cloudflare processes technically necessary connection data in the process. Forms are protected against automated access by Cloudflare Turnstile; Turnstile sets no advertising cookies.

Contact form and email request

When you write to us or request an address @ostbelgien.be, we process the information you enter (name, address, phone, email address, preferred address, message) in order to handle your request and provide the service (Art. 6(1)(b) GDPR). We send notifications through the SMTP2GO service. The mailboxes are operated by our hosting partner in Belgian data centres.

We delete requests that do not lead to a contract after 12 months at the latest. We keep contract and invoice data for as long as tax and commercial law require (in Belgium usually 10 years).

Email service @ostbelgien.be

For holders of an address @ostbelgien.be, Euregio.Net AG is the controller for all processing relating to the mailbox. Our hosting partner and SMTP2GO act as our processors.

  • Contract and account data (name, address, phone, contact address, payments): to provide and bill the service (Art. 6(1)(b) GDPR) and to meet tax and commercial law obligations (Art. 6(1)(c) GDPR); retention for as long as these obligations require.
  • Message content is stored and transmitted so that the service works (Art. 6(1)(b) GDPR). The confidentiality of communications is preserved: Euregio.Net does not read the content, unless the customer expressly asks for this in support or it is unavoidable to repel an attack.
  • Virus and spam filters automatically check every incoming and outgoing message, to protect the customer and our systems (Art. 6(1)(b) and (f) GDPR).
  • Metadata and logs (sender, recipient, time, IP addresses of the login) serve operation, security and abuse prevention (Art. 6(1)(f) GDPR) and are deleted: the spam filter logs after 14 days, the other logs after 7 days.
  • After the end of the contract, the mailbox is kept blocked for 30 days and then deleted; backup copies are overwritten after 14 days.
  • Service providers: The mailboxes and filters are operated by our hosting partner in Belgian data centres (certified to ISO 9001, ISO 27001 and ISO 27701); we send notifications via SMTP2GO, and payments are handled by Mollie (Netherlands). The hosting partner and SMTP2GO process the data on our behalf, and data processing agreements exist with both; Mollie acts under its own responsibility for payment transactions.

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection. Write to [email protected] for this. You can also lodge a complaint with the Belgian Data Protection Authority: dataprotectionauthority.be.